Privacy Policy
This Privacy Policy explains how Volex Labs (“Volex Labs”, “we”, “us”) collects, uses and protects your personal data when you use our websites and products, including Volex Anvil (volexlabs.com) and Volex Forge (forge.volexlabs.com). We are the data controller under the UK GDPR and the EU GDPR.
1. Who we are
Controller: Volex Labs, a sole trader established in the United Kingdom. Postal address: Flat 5, Somerton House, Broad Street, Somerton, TA11 7ND. ICO registration: 00014970567.
Contact: hello@dailyvolex.com.
2. What data we collect
- Account data — email address, firm/organisation name, password (stored hashed).
- Calculation & project data — inputs and results you create in Volex Anvil, and prompts and generated geometry in Volex Forge, saved to your account.
- Billing data — subscription tier and payment status. Card details are processed by Stripe and never stored on our servers.
- Usage data — privacy-friendly, aggregate analytics (page views, referrers). We use Plausible, which is cookieless and does not track individuals across sites.
- Technical data — IP address and browser type in server logs, used for security and to keep the service running.
3. How we use your data & legal bases
| Purpose | Legal basis (UK/EU GDPR) |
|---|---|
| Providing and maintaining your account and calculations | Performance of a contract |
| Processing payments and subscriptions | Performance of a contract |
| Security, fraud prevention and service reliability | Legitimate interests |
| Aggregate, cookieless analytics to improve the product | Legitimate interests |
| Sending service and transactional emails | Performance of a contract |
4. Sub-processors we share data with
We share the minimum necessary data with vetted service providers who process it on our behalf under contract:
| Processor | Purpose |
|---|---|
| Stripe | Payment processing and subscription billing |
| Railway | Application hosting and PostgreSQL database |
| Vercel | Website and static content hosting / CDN |
| SendGrid | Transactional and service email delivery |
| Anthropic (Claude API) | AI features — natural-language calculation and text-to-CAD generation |
| Plausible Analytics | Cookieless, privacy-first website analytics |
We do not sell your personal data.
5. International transfers
Our primary application data is hosted by our providers Railway (application and database) and Vercel (website delivery), whose data centres may be located in the United States and/or the European Economic Area. Where a processor transfers data outside the UK/EEA, that transfer is covered by appropriate safeguards such as the UK International Data Transfer Addendum or the EU Standard Contractual Clauses.
6. How long we keep it
We keep account and calculation data for as long as your account is active. If you close your account we delete or anonymise your personal data within 90 days, with two exceptions: billing and invoice records are kept for 7 years because UK tax law requires it, and security audit logs (sign-in times and IP addresses) are kept for 12 months so we can investigate account compromise. Anything we cannot put a period on is deleted when it is no longer needed for the purpose it was collected for.
7. Your rights
Under the UK/EU GDPR you have the right to access, rectify, erase, restrict or object to processing of your personal data, and to data portability. To exercise any of these, contact hello@dailyvolex.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk, or your local supervisory authority in the EEA.
8. Cookies
Our marketing site uses no tracking cookies; analytics are cookieless. The application uses only strictly necessary cookies to keep you signed in. See our Cookie Notice for details.
9. Children
Our products are intended for professional and business use and are not directed at children under 16.
10. Changes to this policy
We may update this policy from time to time. Material changes will be notified via the site or by email. The “last updated” date above reflects the current version.
11. Contact
Questions about this policy or your data: hello@dailyvolex.com, or write to us at Flat 5, Somerton House, Broad Street, Somerton, TA11 7ND.